"I am seventy five years old and suffer from severe arthritis in my knees. One afternoon I tripped and fell down while walking in the neighborhood. I could not get up on my own and no one else was around. Fortunately I was carrying my cell phone with me. I pressed the ‘ReachOut and Connect’ service button. Within seconds I was talking to my three sons and my daughter and mydaughter-in-law. On the call, we decided which one of my children was closest to me who could come and take me to the emergency room." - John Southerland, Plano, Texas