XOP Networks provides customer support for all its products. Please see the associated PDF documents for details.
Customer Support
SLA for 24 x 7 x 365 Extended Support Description Document
This document provides details for 24 x 7 x 365 Extended Support, Trouble Ticket Escalation and Service Level Agreement for all products produced by XOP Networks.
SLA for 8 x 6 M-F Extended Support
This document provides details for Monday through Friday, 8 am – 6 pm Central Standard Time (CST, USA) Extended Support, Trouble Ticket Escalation and Service Level Agreement for all products produced by XOP Networks.