Your Conference System is ‘End of _____.’ Now what?
The ProblemOne of the many issues facing IT managers today is equipment that is End of Life, End of Sale, End of Support and Manufacturers Discontinued. Technologies rely on numerous…
Role of WebRTC capable Audio Conference Bridge in Virtual Call Centers
In a typical Call Center an Automatic Call Distributor (ACD) routes in coming visitor calls to support Agents based on their skill set, availability etc. In case of a Virtual…